Return & Exchange
RETURNS AND EXCHANGES
If for any reason you decide the items you received are not right for you, they can certainly be returned for a full refund or exchange.
1. Items must be returned within 45 days of receipt.
2. Items must be unworn, unwashed, with all tags attached.
3. Please contact us with the completed Return Form before you return.
JXTOBACCO is not responsible for the returning shipping fee under following circumstances:
Size doesn't fit.
Customer simply doesn't like the item.
1. Please don't return directly to the address on the received package.
2. Please send back the package with normal shipping, not express shipping.
We suggest all returns be sent with a traceable carrier.
3. Please kindly attach the Return & Exchange Form inside the package.
1. Please allow 2-4 business days for the processing of the returns/exchanges.
2. Refunds will in most cases be issued to the same credit card or Paypal account used for the original purchase.
Please allow up to 15 business days for the credit to appear on your credit card statement (Paypal refunds will be transferred immediately).
3. Shopping points will not be refunded for free orders or giveaways.